Professional Services

Leverage the Experts

Reach next-level results with advanced integrations and workflow design from our support team of clinical and operational professionals

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Success on day 1

Lay the foundation for long-term success starting Day 1 with a proven blueprint designed by our clinical and implementation experts. With a clear focus on measurable outcomes, our experts will work with you to map your goals and apply proven processes to guide your transformation.

Data-driven governance

User adoption doesn’t happen by accident. It takes consistent and dedicated effort. And reliable data. TigerConnect can help your teams set up regularly scheduled governance meetings with a wide range of user information — adoption, engagement, and message volume to name a few — all geared toward constant improvement.

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Support, when you need it

Issues can crop up at unexpected times, which is why our support doesn’t stop after your implementation is complete. Our Client Care experts are prepared to deliver a quick resolution to technical issues through 24/7 coverage, a dedicated 1-800 number for your organization, priority access to technical support professionals, and proactive monitoring to address trends and issues before they escalate.

Your full-service journey

Our partnership is focused on designing the right solution and delivering value

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Engage & Discover

Establish governance, create stakeholder plan, conduct communications audit, and identify areas of focus.

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Analyze & Design

Set up foundational integrations, map workflows, and finalize communication, training, and go-live plans.

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Implement & Monitor

Deploy with a plan in place. Increase usage through training, monitoring, and support. Transition to an ongoing customer success manager.

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